Network Related Queries
For network faults that include but are not limited to – general
tariff enquiries, lost or stolen mobile phones, billing
invoices and outstanding payments please refer to the relevant contact
numbers below:
| |
Customer Service
(Contract) |
To Connect
(Pay-as-you-go) |
Customer Service
(Pay-as-you-go) |
PUK Code Request
(to unlock your mobile phone) |
 |
0870 7330 333
or 333
from a mobile phone |
0870 7330 333 |
0870 7330 333
or 333
from a mobile phone |
0870 7330 333 |
 |
Vodafone: 0870 0700 191
|
0783 6191 191 |
191
from a mobile phone |
Vodafone (Contract)
0870 0700 191
Vodafone (Pay-as-you-go)
0783 6191 191 |
 |
0870 2410 202 |
0870 5678 678
|
0870 5678 678 |
0870 2410 202 |
 |
0845 412 5000
or 150
from a mobile phone |
0845 412 5000 |
0845 412 5000
or 150
from a mobile phone |
0845 412 5000 |
 |
0797 3100 150
or 150
from a mobile phone |
0800 0790 006 |
0797 3100 451
or 150
from a mobile phone |
0797 3100 150 |
 |
0800 0322 111
or 150
from a mobile phone |
N/A |
N/A |
0800 0322 111
or 150
from a mobile phone |
 |
N/A |
0845 6000 789
or 789
from a mobile phone |
0845 6000 600 |
0845 6000 789 |
The Phone Shop is always here to help. Please feel free to contact us at
either of the following:
Website Sales and Enquiries
If you need to speak with someone regarding a website order then
please call our Web Customer Services Team on 01922 492233 - Monday to
Friday 9am-6pm, Saturday and Bank Holidays 10.00am-4.00pm (closed
Sundays and Christmas Day).
You can email us on: web.orders@uxicomms.co.uk
Alternatively you can write to us at:
Web Customer Services Team
The Phone Shop (Bloxwich) Ltd
155 High Street
Bloxwich
Walsall
West Midlands
WS3 3LG
Store Sales and Enquiries
However, if your query is regarding our stores then please call one
of our Customer Relations Team on 01922 492233 Monday to Saturday
9.00am-6pm, Sunday 10.00am-5.00pm (closed Christmas Day). If you have a
query regarding any order from a Phone Shop store, please contact us via
our online feedback form.
Alternatively you can write to us at:
Customer Relations
The Phone Shop (Bloxwich) Ltd
155 High Street
Bloxwich
Walsall
West Midlands
WS3 3LG
